1. KINTO Share Venice

F.A.Q.

Travel safe with KINTO Share

To protect your health and the health of all our customers, the vehicles in our carsharing scheme are constantly disinfected. You can check the date of the last hygienisation on the sticker inside the vehicle and, with a few steps on your part, you can use KINTO Share safely:

  • All passengers must wear an FFP2 mask;
  • Always wash your hands properly before starting to drive and immediately afterwards, using a disinfectant solution as an alternative, and never touch your eyes, nose or mouth;
  • The maximum number of people allowed on board is 4.
  • Passengers, except for the driver's partner, must keep a maximum distance between them and use the front seat only after occupying the rear outer seats and, if possible, it is preferable to keep the window open in order to allow greater ventilation of the car;
  • Passengers must occupy the passenger compartment as indicated below:
    • Driver's co-habitant: front or rear seat;
    • 1 passenger: an outer rear seat;
    • 2 passengers: outer rear seats (at the extreme sides);
    • 3 passengers: front seat and outboard rear seats (at the extreme sides);
  • The car must be returned in the state in which it was found, without leaving any objects on board.

1. GENERAL

KINTO Share is the car sharing service that allows you to book a car on the day and at the time you need it, selecting a pick-up and drop-off car park from those available.

KINTO Share Way is the free-floating carsharing service that allows you to reserve the car nearest to you without prior notice and return it wherever you want, within the coverage area specified in the KINTO Share App. Remember that it is still possible to leave the coverage area.

Thanks to the KINTO Share App you can use the service directly from your smartphone.

2. REGISTRATION

By downloading the App, available for iOS and Android, you can register to the service. Alternatively, you can use the Web Portal accessible from www.kinto-share.it from PCs and tablets and you will be guided through the entire registration process.

Remember to have your driving licence (valid for at least one year and with points), your identity card or passport and a valid credit card (VISA, MasterCard, American Express) at hand.

Yes, just click on Login/Register and “Create an account”. Fill in your login details again and continue the registration process.

We accept credit cards from the VISA, MasterCard, and American Express circuits; in exceptional cases, we reserve the right to accept other digital payment methods such as debit cards or prepaid cards.

B and BS category licences (without adaptations) issued in Italy or EU countries (or EEA). If your licence was issued by a non-EU country (or non-EEA), you will need to submit an international driving licence or a sworn translation of the licence.
Log in the app, go to “My Account” and update “Payment Details” section.

Registration costs €15, but if you enter a promo code, you will receive €10 of driving credits in your personal profile, which you can use on your next rental.

A promo code is a code that entitles you to driving credits or discounts applied to the service rates. Enter it during registration in the appropriate field and the benefits will be automatically applied.

If the system detects consistency between the selfie, the photos of the documents and the data entered manually, authorisation to hire is immediate. However, sometimes a further data check by the operator is necessary, which takes place within 48 hours. If you cannot wait, please contact Customer Service (+39 800 093 838 – from Italy only) who will arrange this.

You will need to change your licence information in your personal area of the Web Portal or KINTO Share App.

Registration for the service does not expire.

You can change your personal data in your personal area of the Web Portal or the KINTO Share App. An operator, after checking the new data entered, will authorise the profile within 48 hours. If you can't wait, contact Customer Service (+39 800 093 838 – from Italy only) who will arrange this.

You can change your driving licence details in your personal area of the Web Portal or the KINTO Share App. Remember that once you have updated your driving licence data, the system will check the data you have entered. An operator, after checking the new data entered, will authorise the profile within 48 hours. If you can't wait, contact Customer Service (+39 800 093 838 - from Italy only) who will arrange this.

If you have forgotten your password, use the password recovery function on the Web Portal or the KINTO Share App and follow the instructions to obtain a new password.

3. BOOKING

Through the KINTO Share App, by connecting to the website or alternatively by calling Customer Service (+39 800 093 838 - from Italy only).

For KINTO Share you can book the car by selecting the car park of departure and indicating the car park of release, which can be the same car park or another one among those enabled subject to availability.

For KINTO Share Way you can book the car you prefer and drop it off within the coverage area.

You can book the car for the weekend by selecting a rental of more than 48 hours between 3 p.m. on Friday and 9 a.m. on Monday from the KINTO Share app. Thanks to a special rate, you will have the car booked for the requested period with 250 km included in the price.
You can book your car for the weekend by selecting the weekend option within the booking procedure of the KINTO Share mobile app. Thanks to a special rate the car booked for you from Friday to Sunday evening and you can enjoy the weekend without worries.

You can change and cancel your bookings via the KINTO Share App, by accessing the Web Portal or by calling Customer Service (+39 800 093 838 – from Italy only).

Remember, if you cancel your booking at least 30 minutes before departure, you will not be charged. Otherwise, you will be charged the cost of the rental.

4. STARTING OF RENTAL

Contact Customer Service (+39 800 093 838 - from Italy only). We will transfer your reservation to another car.

By clicking on "Directions" in the App you will receive directions to your assigned car.

In this case, contact Customer Service (+39 800 093 838 - only from Italy). We will support you in opening the car, or the reservation will be transferred to another car.

You can report any damage through the KINTO Share App or by contacting Customer Service (+39 800 093 838 - only from Italy) who will support you.

You can drive KINTO Share cars freely within the Italian national territory.

After approaching the car you can open it via the KINTO Share App. From then on, you can turn on the car and start your rental.

You don't need a key to start or end your rental, with the exception of Toyota Proace Verso models where you will find the keys to start the car.

You do not need a key to use the car. You can lock and unlock the doors directly from the App. The physical key is only available on Toyota Proace Verso models.

If you have booked a car with accessories and you can't find the child seat, please report it by calling Customer Service (+39 800 093 838 - from Italy only). We will support you in transferring your booking free of charge to another car (if available).

  • Check that the gear lever is in position P (Park).
  • To start the car, place your right foot on the brake and press the POWER button.
  • Wait until the green READY signal is displayed next to the speedometer.
  • When READY is displayed, you can start driving.
  • Don't worry if you don't hear the engine: your car always starts in electric mode.
  • Move the gear lever from P (Park) to D (Drive).
  • Use only your right foot for acceleration and braking. Remember that there is no clutch.
  • You can start.

5. DURING THE RENTAL

Refuelling is not compulsory, our Fleet Team takes care of this, but if the fuel threshold is below 25%, you can refuel at the nearest service station. You can make the payment and send an email to support.share@kinto-mobility.it with the payment receipt and the refuelling receipt. An operator will refund you with driving credits via voucher after checking. Make sure you refuel with the correct fuel and not with special or premium fuels.

If there are no future bookings on the car you are using, you can extend your rental through the KINTO Share App or by calling Customer Service (+39 800 093 838 - only from Italy).

For as long as you need it, within your booking.

No, out of respect for other customers, smoking is not allowed. If, at the end of your rental period, we are notified of smoking in the passenger compartment, we will charge you a cleaning fee (see penalty table for details).

It is not permitted to transport animals.

6. PARKING OR END OF RENTAL PERIOD

The KINTO Share car can be released at the car park selected as the delivery car park during the booking phase.

In the municipality of Venice KINTO Share Way cars can be released, limited to the defined coverage area, also in car parks with blue lines. Please note that you will not be able to release a KINTO Share Way car inside the parking spaces reserved for KINTO Share cars.

In the metropolitan area of Venice parking is free in the car parks with blue lines. For the Piazzale Roma car park only, please refer to the following rules: https://avm.avmspa.it/en/content/blue-stripes-piazzale-roma-0

For the other municipalities where the service operates you must consult the regulations in force on the website of the municipality.

If you use KINTO Share, you will have to leave the car in the drop-off car park chosen during the booking process.

If you use KINTO Share Way you are free to leave the car wherever you prefer, as long as it is within the coverage area provided.

If you want to pause the trip you can lock and unlock the doors directly from the App by selecting "Suspend journey" and "Resume journey".
Once you have reached the drop-off car park (for KINTO Share Way in the coverage area provided) to end your rental, simply close the windows, switch off the engine, get out of the car taking care not to leave any personal items inside it and then use the end of rental function on the KINTO Share App. If you encounter any problems, contact Customer Service (+39 800 093 838 – from Italy only).
  • When you get out of the car always make sure you switch off the engine by moving the gear lever back to P (Park) and pushing the POWER button.
  • For your own safety, don't forget to apply the handbrake.
  • To make a stop or end your rental, use the special feature on the KINTO Share App, then you will hear the door locking mechanism operate.
Contact our Customer Service (+39 800 093 838 - only from Italy) or email to us at support.share@kinto-mobility.it.  We will help you find the forgotten items. In any case, KINTO Share does not assume any responsibility for objects left in the car at the end of the rental period.

Contact Customer Service (+39 800 093 838 – from Italy only).

In this case, call Customer Service (+39 800 093 838 – from Italy only) who will help you solve the problem as soon as possible, or you can leave the car near the car park by sending the exact location to support.share@kinto-mobility.it.

7.  RATES AND PAYMENTS

KINTO Share

The usage rate is the sum of the hourly rate and the kilometre rate. The daily rate is applied automatically when the equivalent hourly rate is reached.

KINTO Share rates may vary depending on the municipality where the service operates and the car model selected. All KINTO Share fares can be consulted in the appropriate section of the website www.kinto-share.it.

In Venice, the KINTO Share service for the Toyota Yaris, by picking up the car at one of the available car parks, has a rate of € 2.5 per hour up to a maximum of € 50 per day. In addition to the hourly rate, there is a kilometre rate of € 0.65 per km.

At other locations, the KINTO Share service for the Toyota Yaris, when picked up at one of the available car parks, is charged at € 5 per hour up to a maximum of € 50 per day. There are no mileage charges up to 50 km per day. If this distance is exceeded, € 0.20 per km will be charged for each additional kilometre.

Rentals that require the car to be dropped off in a car park other than the one in which it is picked up (this option is available only in the municipality of Venice) will be charged 30% more than the standard rate.

Here are some examples:

  • In the Municipality of Venice, Toyota Yaris Hybrid for a rental of 4 hours and 40 km: an hourly rate of € 10 and a kilometric rate of € 26 are added up, for a total of € 36.
  • In the municipality of Venice, Toyota Yaris Hybrid with a daily rate for a rental of 22 hours and 60 km: a daily rate of € 50 and a mileage rate of € 39 are added up, for a total of € 89.
  • In other municipalities, Toyota Yaris Hybrid for a rental of 4 hours and 40 km: an hourly rate of € 20 and a mileage rate of € 0 are added up, for a total of € 20.
  • In other municipalities, Toyota Yaris Hybrid with a daily rate for a rental of 22 hours and 60 km: a daily rate of € 50 and a mileage rate of € 2 are added up, making a total of €52.

For 48-hour rentals between 3 p.m. on Friday and 9 a.m. on Monday, the Weekend rate applies, with 250 km included in the price.

Below is an example of a Weekend rate for the municipality of Venice: Toyota Yaris Hybrid for a 48-hour rental (from Saturday at 9:00 a.m. to Monday at 9:00 a.m.) and 300 km, a daily rate of € 100 and a kilometric rate (for the Toyota Yaris) of € 32.5 are added up, for a total of € 132.5.

This includes fuel costs (except for long-term rentals of more than 18 days), insurance and taxes. More information is also available on the website www.kinto-share.it.

 

KINTO Share Way

The usage charge is the sum of the per-minute/daily rate and the kilometre rate.

The KINTO Share Way service is charged at € 0.25 per minute and includes 50 km. After 50 km, a charge of € 0.65 per km travelled will be applied in addition to the per-minute charge.

The daily rate is applied automatically when the equivalent hourly cost of €50 is reached.

For example, for a rental of 25 minutes, covering 20 km, the final cost will be € 6.25.

This includes fuel, insurance and taxes. More information is available on the website www.kinto-share.it.

For KINTO Share Way the rental cost is charged at the end of the rental period.

For KINTO Share Way, the estimated hourly or daily cost of the rental is charged in advance 30 minutes before the start of the rental. If there is less than half an hour between the booking and the start of the rental, the cost is charged when the booking is confirmed.

Savings packages offer you the opportunity to purchase driving credits at a discounted price and use them to make rentals. The driving credits will be uploaded to your profile and are valid for 365 days.

If you receive a fine, you may make an appeal, if you feel it is appropriate, to the competent authorities or, for any clarification or explanation, you may email to us at support.share@kinto-mobility.it.

In addition, you will be charged a penalty for the service related to the management of fines and penalties directly on the payment method associated with you during registration.

You can consult the table of penalties in the General Terms and Conditions in the "Useful Documents" section of the www.kinto-share.it website, the Web Portal and the App.

8. CAR FEATURES

The models and fittings may vary depending on the pick-up point.
  1. copy of the vehicle registration document
  2. copy of the RCA policy;
  3. car use and maintenance booklet;
  4. one or more CAI forms (model of friendly report in case of accident);
  5. guide on how to behave in the event of an accident.
In that case, show your driving licence and registration document. A copy of the registration document is in the right-hand side compartment.

9. BREAKDOWN, ACCIDENTS AND THEFT

In the event of an accident, either suffered or caused, you must request, if possible, the intervention of the competent authorities (Municipal Police, Carabinieri, Police and other local authorities) and immediately report the incident by calling Customer Service (+39 800 093 838 – from Italy only) or by sending an email to support.kinto-one@kinto-mobility.it (specifying that you were driving a KINTO Share vehicle).

Remember that you have to fill in with the other party involved in the accident, the accident report form (CAI form) in all its parts and indicate all the following information

  • date of the event;
  • time and place of occurrence;
  • mode of occurrence;
  • number plates and details of the insurance coverage of the vehicles involved;
  • personal data and tax codes of the drivers and any witnesses.

A copy of the CAI form may be available in the car. More information can be found in the Regulations available in the "Useful documents" section of the www.kinto-share.it website.

 

If the car can no longer continue its journey, contact the Toyota Eurocare roadside assistance service (for both Toyota and Lexus vehicles) at +39 800.01.81.20 (for calls from Italy only), which will provide you with the necessary assistance.

Remember that within 3 days of the accident, you must send the following documentation to support.kinto-one@kinto-mobility.it:

  • the claim report, by filling in the Event Report form available in the Regulations (last page), which can be found in the "Useful Documents" section of the website;
  • the CAI form completed and signed by both parties involved;
  • any report from the authorities intervening at the scene of the accident.

If your car breaks down during use, you must call Customer Service, who will put you in touch with the Toyota Eurocare roadside assistance service (for both Toyota and Lexus vehicles) at +39 800.01.81.20 (for calls from Italy only). The service is available 24 hours a day, 7 days a week and will provide you with the necessary assistance, exclusively for roadside assistance and towing.

If you request Toyota Eurocare roadside assistance, you will not be able to leave your car unattended and you will have to wait for the breakdown service to arrive.

In case of theft, robbery or vandalism to the car during the rental period, you must immediately report the incident to the Customer Service by contacting them by phone (+39 800 093 838 - only from Italy) or by sending an email to support.share@kinto-mobility.it providing the location and description of the incident.

If the car is no longer able to continue its journey, Customer Services will contact Toyota Eurocare directly on +39 800.01.81.20 (for calls from Italy), who will provide you with the necessary assistance.

You will have to report the event to the Competent Authorities (Police, Carabinieri, etc.) as soon as possible and no later than 12 hours after its occurrence, indicating in the report the following data:

number plate and model of the car (which may be found from the booking confirmation email);

  1. the car insurance company "Aioi Nissay Dowa Insurance Company of Europe Ltd";
  2. personal details of the driver with the specification that the car, used in the context of the "KINTO Share" Car Sharing service, is the property of KINTO Italia S.p.A;
  3. description of the event (place, date and details) and the type of damage suffered, specifying in the case of partial damage all the parts or accessories involved in the claim.

In the case of theft/robbery, you must also specify whether the vehicle registration certificate was present inside the stolen car.

You must immediately send the following documents to support.kinto-one@kinto-mobility.it:

  1. copy of the report made to the competent authorities;
  2. any report by the authorities intervening at the scene of the event.

Within 3 days of the event, you must also send the original of the complaint by registered mail or by courier to Aioi Nissay Dowa Insurance Company of Europe Limited - Via Kiiciro Toyoda, 2 - 00148, Rome (RM), Italy - Claims Department.